- 专利标题: Systems and methods related to automated transcription of voice communications
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申请号: US16910717申请日: 2020-06-24
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公开(公告)号: US11468897B2公开(公告)日: 2022-10-11
- 发明人: Felix Immanuel Wyss , Conor P. McGann
- 申请人: Genesys Telecommunications Laboratories, Inc.
- 申请人地址: US CA Daly City
- 专利权人: Genesys Telecommunications Laboratories, Inc.
- 当前专利权人: Genesys Telecommunications Laboratories, Inc.
- 当前专利权人地址: US CA Daly City
- 主分类号: G10L15/00
- IPC分类号: G10L15/00 ; G10L15/26 ; H04M3/51 ; G10L15/08
摘要:
A method for selectively transcribing voice communications that includes: receiving keywords; receiving an audio stream of audio data of speech; searching the audio stream to detect keywords or keyword detections and recording parameter data for each that includes a location of the keyword within the audio stream; generating one or more cumulative datasets for one or more portions of the audio stream that each includes parameter data for the keyword detections occurring therein; for each of the one or more portions of the audio stream, calculating a transcription favorableness score via inputting the corresponding one of the one or more cumulative datasets into an algorithm; and determining whether to transcribe each of the one or more portions of the audio stream by comparing the corresponding transcription favorableness score against a predetermined threshold.
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