Invention Grant
- Patent Title: Analysis and matching of voice signals
-
Application No.: US17486409Application Date: 2021-09-27
-
Publication No.: US11558506B1Publication Date: 2023-01-17
- Inventor: Peter Cardillo , Jon A. Arrowood , Robert Morris
- Applicant: NICE LTD.
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD.
- Current Assignee: NICE LTD.
- Current Assignee Address: IL Ra'anana
- Agency: Haynes and Boone, LLP
- Main IPC: H04M3/51
- IPC: H04M3/51 ; G10L17/02 ; G10L17/26

Abstract:
Methods for detecting fraud include receiving a plurality of call interactions; extracting a voice print of a caller from each of the call interactions; determining which call interactions are associated with a single caller by comparing and matching pairs of voice prints of the call interactions; organizing the call interactions associated with a single caller into a group; and determining that a matching phrase was spoken by the single caller in a first call interaction and second call interaction in the group.
Information query