A gateway retrieval alert device is configured for use in an aircraft ground support system. The gateway retrieval alert device is connected to an intercom gateway, either through a direct wireless connection or through a direct connection to a headset of a tug operator, the headset in turn being wirelessly connected to the intercom gateway. The integrity of the wireless link to the intercom gateway is monitored, and when the integrity of the link falls below a set threshold, an alert is issued. The alert is issued externally to the communication network between the ground crew and pilot.