A water-softening system includes a filter device including filter units that are provided in at least some of a plurality of supply channels arranged in parallel to supply raw water to a consumption site and that remove at least part of ionic matter contained in supplied raw water by electro-deionization and discharge soft water containing less ionic matter than the raw water, a plurality of supply valves provided in the plurality of supply channels to open or close the supply channels, and a processor connected to the filter device and the plurality of supply valves. The processor determines whether water is supplied to the consumption site and controls at least one of the plurality of supply valves to remain open to maintain a state in which water is allowed to be supplied to the consumption site, when it is determined that no water is supplied to the consumption site.