A method includes receiving, by a computing device of a media service provider, a search request associated with a first product. The search request is received from a media device associated with a subscriber of a service provided by the media service provider. The method includes, in response to the search request, determining, by the computing device, a responsible party associated with the first product based on a purchase date of the first product and a return period for the first product. The method also includes sending, from the computing device to the media device, contact information of the responsible party. The contact information is to be displayed by the media device to a display device with an option to contact the responsible party.