- 专利标题: Configurable conversation engine for executing customizable chatbots
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申请号: US17037556申请日: 2020-09-29
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公开(公告)号: US11580977B2公开(公告)日: 2023-02-14
- 发明人: Xinyi Yang , Tian Xie , Caiming Xiong , Wenhao Liu , Huan Wang , Kazuma Hashimoto , Yingbo Zhou , Xugang Ye , Jin Qu , Feihong Wu
- 申请人: salesforce.com, inc.
- 申请人地址: US CA San Francisco
- 专利权人: salesforce.com, inc.
- 当前专利权人: salesforce.com, inc.
- 当前专利权人地址: US CA San Francisco
- 代理机构: Fenwick & West LLP
- 主分类号: G10L15/22
- IPC分类号: G10L15/22 ; G10L15/16 ; G10L15/26 ; G10L15/30
摘要:
A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.