Communication security is an ongoing problem. Over time, various protocols have been used and then replaced due to insufficient protection. For example, some client/server web communication used to rely on Secure Socket Layers (SSL) to protect communication, but was replaced with a more secure Transport Layer Security (TLS) protocol. TLS itself has undergone several revisions, and TLS 1.0 is now considered not secure. TLS and other protocols provide backwards compatibility, so while a higher security level is desired, communication may fallback to an undesirable level, e.g., TLS 1.0, if required by either communication endpoint. An intermediary to communication with an organization may capture data to facilitate analyzing it to determine what caused a fallback, and to decide if and how to remediate it. Remediation may vary depending on, for example, whether the cause was from within the organization, or external, such as from a client.