发明授权
- 专利标题: Systems and methods for predicting and providing automated online chat assistance
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申请号: US16665709申请日: 2019-10-28
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公开(公告)号: US11593608B2公开(公告)日: 2023-02-28
- 发明人: Yu-Hsuan Kuo , Venkata Ramana Nadimpalli
- 申请人: PAYPAL, INC.
- 申请人地址: US CA San Jose
- 专利权人: PAYPAL, INC.
- 当前专利权人: PAYPAL, INC.
- 当前专利权人地址: US CA San Jose
- 代理机构: Haynes and Boone, LLP
- 主分类号: G06F15/173
- IPC分类号: G06F15/173 ; G06N3/04 ; G06N3/08 ; H04L51/04 ; H04L51/02 ; H04L65/1069 ; G06N5/04 ; G06F15/16
摘要:
Methods and systems are presented for providing automated online chat assistance in an online chat session. One or more utterances transmitted from a user device of a user via the online chat session are obtained. The one or more utterances are provided to a first prediction model to predict an intent of a user. If it is determined that the first prediction model is unable to predict the intent of the user based on the one or more utterances, the one or more utterances are provided to a second prediction model. After predicting the intent of the user by the second prediction model, the intent is used by a chat robot to provide a dialogue with the user via the online chat session. The one or more utterances and the predicted intent are used to re-train the first prediction model.