Systems and methods that determining a solution for a real-time message are provided. Multiple messages of different types are received from multiple platforms. The messages were generated in response to errors caused by applications monitored by the platforms. For each message, a language processing system determines the content of the message and the machine learning system determines a classification of the message. The set of message candidates are generated by comparing the classification and the content of the message to historical messages. From the set of message candidates, solution messages are identified. A recommended solution is determined from the solution messages.