In an embodiment, a computer implemented method comprises receiving, at a first computing device associated with a managing entity, a request to perform an operation of a managed service; publishing to a first block of a distributed ledger system, by the first computing device associated with the managing entity, identification information of the managing entity; identifying, by a second computing device associated with the managed service, the identification information published to the first block of the distributed ledger system; publishing to a second block of the distributed ledger system, by the second computing device associated with the managed service, acknowledgement information comprising an indication that the identification information of the managing entity published to the first block was received and verified; publishing to a third block of the distributed ledger system, by the second computing device associated with the managed service, management request information comprising an operation request for the managing entity; identifying, by the first computing device associated with the managing entity, the management request information published to the third block of the distributed ledger system; publishing to a fourth block of the distributed ledger system, by the first computing device associated with the managing entity, management request acknowledgment information comprising an indication that the management request information of the third block was received; and in response to a performance of an operation included in the management request information published to the third block, publishing to a fifth block of the distributed ledger system, by the first computing device associated with the managing entity, management operation record information including a history of operations performed by the managing entity.