Invention Grant
- Patent Title: Query routing for bot-based query response
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Application No.: US16939520Application Date: 2020-07-27
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Publication No.: US11657810B2Publication Date: 2023-05-23
- Inventor: Steven Ware Jones , Jacob Lewis , Shuai Wang , Jennifer A. Mallette , Ruchi Asthana , Jia Liu , Vivek Salve
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Kimberly S. Zillig
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L15/08 ; G10L15/30 ; G06F16/9532 ; G06F16/9538 ; G06F16/951

Abstract:
A method, system, and computer program product for routing queries to answer resources based on component parts and intents of a received query is provided. The method receives a query from a user. The query is analyzed to identify a set of entities associated with the query and generate an utterance representing the query. The method generates an intent classification for the utterance and a vector for the query. The vector is generated based on the set of entities, the utterance, and the intent classification. The method determines an answer resource for the query based on the vector and the intent classification of the query. In response to determining the answer resource, the method provides an answer interface based on the query, the vector, and the intent classification. The answer interface dynamically provides a response to the query.
Public/Granted literature
- US20220028378A1 QUERY ROUTING FOR BOT-BASED QUERY RESPONSE Public/Granted day:2022-01-27
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