Embodiments of the present disclosure provide a method and apparatus for processing consultation information. A specific implementation of the method includes: pushing, in response to receiving consultation information of a first user, a questionnaire corresponding to the consultation information to the first user; acquiring a questionnaire result corresponding to the questionnaire and submitted by the first user; inputting the questionnaire result into a preset consultation model, to obtain a first consultation result; pushing the questionnaire result and the first consultation result to a second user; and in response to receiving a second consultation result provided by the second user based on the questionnaire result and the first consultation result, pushing the second consultation result to the first user.