A converged communication device comprises a first processor operable using a first communications protocol and a second processor operable using a second communications protocol. The first processor is configured to detect a factory reset. The factory reset selectively enables one of a multi-tier factory reset comprising: a factory reset of both the first and second processor; a factory reset of the first processor only; and a factory reset of the second processor only. The configuration may be triggered by an external input to the converged communication device.