A method and system for controlling elevator dispatch is provided. User data, including user behavior, is collected from a number of users over a specified time period. Elevator use data for a number of elevators in a building is also collected over the specified time period. Applying the user data and elevator use data, an elevator dispatch model is constructed that predicts future elevator use according to predicted user needs. An elevator control system dispatches the elevators according to the dispatch model. The elevator dispatch model is refined according to feedback data collected from users over a subsequent time period.