Invention Grant
- Patent Title: Graph-based approach for voice authentication
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Application No.: US17314176Application Date: 2021-05-07
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Publication No.: US11705134B2Publication Date: 2023-07-18
- Inventor: Alon Menahem Shoa , Roman Frenkel , Tamir Caspi
- Applicant: NICE LTD.
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD.
- Current Assignee: NICE LTD.
- Current Assignee Address: IL Ra'anana
- Agency: Haynes and Boone, LLP
- Main IPC: G10L17/00
- IPC: G10L17/00 ; G10L17/06

Abstract:
Methods for voice authentication include receiving a plurality of mono telephonic interactions between customers and agents; creating a mapping of the plurality of mono telephonic interactions that illustrates which agent interacted with which customer in each of the interactions; determining how many agents each customer interacted with; identifying one or more customers an agent has interacted with that have the fewest interactions with other agents; and selecting a predetermined number of interactions of the agent with each of the identified customers. In some embodiments, the methods further include creating a voice print from first and second speaker components of each interaction; comparing the voice prints of a first selected interaction to the voice prints from a second selected interaction; calculating a similarity score between the voice prints; aggregating scores; and identifying the voice prints that are associated with the agent.
Public/Granted literature
- US20210264922A1 GRAPH-BASED APPROACH FOR VOICE AUTHENTICATION Public/Granted day:2021-08-26
Information query