Invention Grant
- Patent Title: Systems and methods for determining a response to a user query
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Application No.: US17317805Application Date: 2021-05-11
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Publication No.: US11741139B2Publication Date: 2023-08-29
- Inventor: Yuzhen Zhuo , Sandro Cavallari , Van Hoang Nguyen , Kim Dung Bui , Rey Neo , Harsha Singalreddy , Lei Xu , Hewen Wang , Quan Jin Ferdinand Tang , Chun Kiat Ho
- Applicant: PayPal, Inc.
- Applicant Address: US CA San Jose
- Assignee: PayPal, Inc.
- Current Assignee: PayPal, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Kowert, Hood, Munyon, Rankin & Goetzel, P.C.
- Priority: EP 174069 2020.05.12
- Main IPC: G06F16/332
- IPC: G06F16/332 ; G06F16/33 ; G06N20/00 ; H04L51/02

Abstract:
Systems and methods are presented for providing a response to a user query. Reception of a user query is detected. An augmentation machine learning model is utilized to determine one or more variations of the user query that correspond to a semantic meaning of the user query. A plurality of response candidates is determined that correspond to the user query by comparing the user query and the one or more variations of the user query to a plurality of documents. A final response candidate is determined from the plurality of response candidates based on utilizing a semantic machine learning model to perform a semantic comparison between the plurality of response candidates and at least the user query.
Public/Granted literature
- US20210357441A1 SYSTEMS AND METHODS FOR DETERMINING A RESPONSE TO A USER QUERY Public/Granted day:2021-11-18
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