Embodiments of the present invention relate to methods, systems, and computer program products for event management. In a method, a plurality of notes that are comprised in a plurality of event records are obtained in a computer system. A plurality of paragraphs that are comprised in the plurality of notes are classified into a plurality of content types based on a content analysis of the plurality of paragraphs. The plurality of notes are classified into a plurality of semantic types based on the plurality of content types and a syntactic parsing to the plurality of notes. A knowledge item is generated for managing an event in the computer system based on a group of notes in the plurality of notes that are classified into the plurality of semantic types. With these embodiments, knowledge items for managing events may be obtained in an easier and more effective way.