Invention Grant
- Patent Title: System and method for mobile device active callback prioritization with predictive outcome scoring
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Application No.: US18152705Application Date: 2023-01-10
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Publication No.: US11770478B2Publication Date: 2023-09-26
- Inventor: Matthew DiMaria , Daniel Bohannon
- Applicant: Virtual Hold Technology Solutions, LLC
- Applicant Address: US OH Akron
- Assignee: Virtual Hold Technology Solutions, LLC
- Current Assignee: Virtual Hold Technology Solutions, LLC
- Current Assignee Address: US OH Akron
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04M3/523 ; H04M3/51 ; H04W4/16 ; H04L47/6275 ; H04L67/60 ; H04L45/02

Abstract:
A system and methods for mobile device active callback prioritization with predictive outcome scoring, utilizing an enhanced callback prioritization engine operating on a user's mobile device for integration through the operating system and software applications operating on the device, wherein the enhanced callback prioritization engine receives intercepted data or voice messages sent to the mobile device, retrieves and aggregates data related to the assigned messages, inputs the assigned data message and aggregate data into prioritization model wherein the prioritization model may analyze the input data, the results of the analysis may be used to compute a priority score for the assigned data message. An outcome model may be present and configured to produce outcome scores for a callback recipient based on the context of the data or voice message. System generates a callback list from the computed prioritization score and outcome score.
Public/Granted literature
- US20230139728A1 SYSTEM AND METHOD FOR MOBILE DEVICE ACTIVE CALLBACK PRIORITIZATION WITH PREDICTIVE OUTCOME SCORING Public/Granted day:2023-05-04
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