Invention Grant
- Patent Title: Integrated entity view across distributed systems
-
Application No.: US16264418Application Date: 2019-01-31
-
Publication No.: US11803555B2Publication Date: 2023-10-31
- Inventor: Leo Duy Tran , David Angulo , David Woodward , Abhinav Chadda , David Hacker , Steven Ness , Matt Lagrotte , Jason Moody , Daniel Marchant , Matthew James Mondok , Federico Recio , Mehmet Gokmen Orun , Steven Kostrzewski , Christopher Bill , Kaustubh Barde , Lydia Lodovisi , Sarah Flamion , Jamin Hall , Charles Fineman
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: Salesforce, Inc.
- Current Assignee: Salesforce, Inc.
- Current Assignee Address: US CA San Francisco
- Agency: Sterne, Kessler, Goldstein & Fox P.L.L.C.
- Main IPC: G06F16/2455
- IPC: G06F16/2455 ; G06F16/2453 ; G06F16/242 ; G06F16/28

Abstract:
Methods, systems, and computer program products for a customer relationship management (CRM) system are provided herein. Embodiments presented herein provide for exchange of data between disparate, distributed systems; subscribe to and/or publish customer data change event; creation of master records for consumers using static and streaming sources; providing data provenance, auditing capabilities, and queries across multiple tenants and third party systems. Embodiments provide a single view of a customer in a distributed system environment.
Public/Granted literature
- US20200097476A1 INTEGRATED ENTITY VIEW ACROSS DISTRIBUTED SYSTEMS Public/Granted day:2020-03-26
Information query