- 专利标题： Systems and methods for forecasting inbound telecommunications associated with an electronic transactions subscription platform
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申请号： US18147845申请日： 2022-12-29
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公开(公告)号： US11856143B2公开(公告)日： 2023-12-26
- 发明人: Avinash Singh , Prashant Kumar Rai , Chirag Jain , Ankita Sinha
- 申请人： CaaStle, Inc.
- 申请人地址： US NY New York
- 专利权人： CAASTLE, INC.
- 当前专利权人： CAASTLE, INC.
- 当前专利权人地址： US NY New York
- 代理机构： Bookoff McAndrews, PLLC
- 主分类号： H04M3/523
- IPC分类号： H04M3/523 ; H04M3/51 ; G06N20/00 ; H04M3/36
摘要：
Systems and methods forecast inbound telecommunications, and more particularly, analyze real-time and historical call center data, and apply a forecasting model to the data in order to predict inbound call volume. These systems and methods employ tools that manipulate call center data and generate visual representations of metrics pertaining to forecasting call center data via a dashboard.
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