- 专利标题: Retraining a conversation system based on negative feedback
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申请号: US16415545申请日: 2019-05-17
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公开(公告)号: US11874861B2公开(公告)日: 2024-01-16
- 发明人: Jason M. Brown , Andrew R. Freed , Aaron T. Smith , Joshua S. Allen , Ryan S. Brink
- 申请人: International Business Machines Corporation
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 代理商 Aaron Pontikos
- 主分类号: G06F40/35
- IPC分类号: G06F40/35 ; G06F16/332 ; G06N3/08 ; G06F40/216 ; G06F40/30 ; G06N3/006 ; G06N3/084 ; G06V10/82 ; G06F18/21 ; G06F18/40 ; G06F18/24
摘要:
A method retrains a cognitive interaction information system. One or more processors monitors an interactive communication between a user and the cognitive interactive information system. The processor(s) identifies an incorrect answer returned by the cognitive interactive information system to a question asked by the user; reevaluates the question utilizing alternative intent classifications to form alternative answers; and presents the alternative answers to the user. The processor(s) receive a selection from the alternative answers from the user; updates processing rules to generate updated processing rules that are based on the selection; and retrains the cognitive interaction information system based on the updated processing rules.
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