Invention Grant
- Patent Title: Caller verification via carrier metadata
-
Application No.: US17948991Application Date: 2022-09-20
-
Publication No.: US11889024B2Publication Date: 2024-01-30
- Inventor: John Cornwell , Terry Nelms, II
- Applicant: Pindrop Security, Inc.
- Applicant Address: US GA Atlanta
- Assignee: Pindrop Security, Inc.
- Current Assignee: Pindrop Security, Inc.
- Current Assignee Address: US GA Atlanta
- Agency: Foley & Lardner LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04L12/66 ; H04M3/51 ; H04M3/22 ; H04M3/42 ; G06F18/214

Abstract:
Embodiments described herein provide for passive caller verification and/or passive fraud risk assessments for calls to customer call centers. Systems and methods may be used in real time as a call is coming into a call center. An analytics server of an analytics service looks at the purported Caller ID of the call, as well as the unaltered carrier metadata, which the analytics server then uses to generate or retrieve one or more probability scores using one or more lookup tables and/or a machine-learning model. A probability score indicates the likelihood that information derived using the Caller ID information has occurred or should occur given the carrier metadata received with the inbound call. The one or more probability scores be used to generate a risk score for the current call that indicates the probability of the call being valid (e.g., originated from a verified caller or calling device, non-fraudulent).
Public/Granted literature
- US20230014180A1 CALLER VERIFICATION VIA CARRIER METADATA Public/Granted day:2023-01-19
Information query