A device may receive, in near-real time, unstructured data associated with an application or a system, and may extract textual data from the unstructured data. The device may parse the textual data to generate parsed textual data, and may perform natural language processing on the parsed textual data to generate processed textual data. The device may process the processed textual data, with a clustering model, to identify topical data associated with the processed textual data, and may process the topical data, with a classification model, to group the topical data into categories. The device may generate a knowledge graph based on the categories, and may store the knowledge graph in a data structure. The knowledge graph may enable the device to provide answers to questions associated with the application or the system.