An electronic apparatus is provided. The electronic apparatus includes a microphone, a communication interface including circuitry and a processor configured to, based on identifying that a trigger word is included in a first sound signal received through the microphone, enter a voice recognition mode, identify a gain value for adjusting an intensity of the first sound signal to be in a predetermined intensity range based on the intensity of the first sound, adjust an intensity of a second sound signal received through the microphone in the voice recognition mode based on the identified gain value, and control the communication interface to transmit a user command obtained based on voice recognition regarding the adjusted second sound signal, to an external apparatus.