A method includes: obtaining a text entered by a user; determining at least one topic related to the text; determining a target dialogue robot from the plurality of dialogue robots based on the at least one topic related to the text and a predefined mapping relationship between a dialogue robot and a topic, where a target topic corresponding to the target dialogue robot is some or all of the at least one topic related to the text; allocating the text to the target dialogue robot; and obtaining a reply for the text from the target dialogue robot, where the reply is generated by the target dialogue robot based on at least one semantic understanding of the text.