- 专利标题: Voice analysis platform for voiceprint tracking and anomaly detection
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申请号: US17954422申请日: 2022-09-28
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公开(公告)号: US12120262B2公开(公告)日: 2024-10-15
- 发明人: George Albero , Youshika C. Scott , Brian H. Corr , Thomas G. Frost , Scott Nielsen , Charlene L. Ramsue
- 申请人: Bank of America Corporation
- 申请人地址: US NC Charlotte
- 专利权人: Bank of America Corporation
- 当前专利权人: Bank of America Corporation
- 当前专利权人地址: US NC Charlotte
- 代理机构: Banner & Witcoff, Ltd.
- 主分类号: H04M3/22
- IPC分类号: H04M3/22 ; G10L17/04 ; G10L17/06 ; G10L25/90 ; H04M3/42 ; H04M3/51
摘要:
Aspects of the disclosure relate to voiceprint tracking and anomaly detection. A computing platform may detect voice information from a call management system. The computing platform may establish voiceprints for employees and clients of an enterprise. The computing platform may detect a call between an employee and a caller attempting to access a client account. The computing platform may identify a first voiceprint corresponding to the employee and a second voiceprint corresponding to the caller. The computing platform may compare the second voiceprint to a known voiceprint corresponding to the client. Based on the comparison of the second voiceprint to the known voiceprint, the computing platform may determine that the second voiceprint does not match the known voiceprint. The computing platform may identify that the second voiceprint corresponds to another employee of the enterprise, and may send a security notification indicating potential unauthorized account access to an enterprise computing device.
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