Invention Grant
- Patent Title: Data processing system for automatic presetting of controls in an evaluation operator interface
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Application No.: US18314583Application Date: 2023-05-09
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Publication No.: US12124459B2Publication Date: 2024-10-22
- Inventor: Steven J. Graff , Lorne E. Wood
- Applicant: Open Text Corporation
- Applicant Address: CA Waterloo
- Assignee: OPEN TEXT CORPORATION
- Current Assignee: OPEN TEXT CORPORATION
- Current Assignee Address: CA Waterloo
- Agency: Sprinkle IP Law Group
- Main IPC: G06F3/04847
- IPC: G06F3/04847 ; G06F16/23 ; G06F16/2457 ; G06F40/186

Abstract:
One embodiment comprises a data processing system for populating selections in an evaluation operator interface. The system may record voice sessions of phone calls, transcribe the voice sessions and store transactions including the voice sessions and transcripts. The system receives a request from a client computer for an evaluation to evaluate a transaction that was assigned an automated score according to the automated scoring template based on a transcript of the transaction having matched a lexicon. The system generates the evaluation. Generating the evaluation comprises setting an answer control for a question in the evaluation to a preselected answer based on a defined correspondence between the automated score and the preselected answer, the preselected answer selected from a defined set of acceptable answers to the question. The system may generate page code for the answer control that sets the answer control to the preselected answer.
Public/Granted literature
- US20230273930A1 Data Processing System for Automatic Presetting of Controls in an Evaluation Operator Interface Public/Granted day:2023-08-31
Information query
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