Invention Grant
- Patent Title: Intelligent voice interface for handling out-of-context dialog
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Application No.: US17870062Application Date: 2022-07-21
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Publication No.: US12155794B2Publication Date: 2024-11-26
- Inventor: Duane Lee Marzinzik , Eric R. Moore , Gregory D. Carter , Harsh Lalwani , Matthew Mifflin , Padmaja Uppaluri , Ryan Jewell , Richard J. Lovings
- Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Applicant Address: US IL Bloomington
- Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
- Current Assignee Address: US IL Bloomington
- Agency: MARSHALL, GERSTEIN & BORUN LLP
- Main IPC: H04M3/493
- IPC: H04M3/493 ; G06F3/16 ; G06F40/35 ; G10L15/04 ; G10L15/18 ; G10L15/183 ; G10L15/22 ; G10L15/26 ; G10L15/30 ; G10L25/63 ; H04L51/52 ; H04M3/42

Abstract:
In a method for handling out-of-sequence caller dialog, an intelligent voice interface is configured to lead callers through pathways of an algorithmic dialog that includes available voice prompts for requesting different types of caller information. The method may include, during a voice communication with a caller via a caller device, receiving from the caller device caller input data indicative of a voice input of the caller, without having first provided to the caller device any voice prompt that requests a first type of caller information, and determining, by processing the caller input data, that the voice input includes caller information of the first type. The method also includes after determining that the voice input includes the caller information of the first type, bypassing one or more voice prompts, of the available voice prompts, that request the first type of caller information.
Public/Granted literature
- US20230028693A1 Intelligent Voice Interface for Handling Out-of-Context Dialog Public/Granted day:2023-01-26
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