Invention Grant
- Patent Title: Speaker recognition in the call center
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Application No.: US18436911Application Date: 2024-02-08
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Publication No.: US12175983B2Publication Date: 2024-12-24
- Inventor: Ellie Khoury , Matthew Garland
- Applicant: PINDROP SECURITY, INC.
- Applicant Address: US GA Atlanta
- Assignee: PINDROP SECURITY, INC.
- Current Assignee: PINDROP SECURITY, INC.
- Current Assignee Address: US GA Atlanta
- Agency: Foley & Lardner LLP
- Main IPC: G10L17/00
- IPC: G10L17/00 ; G06N7/01 ; G10L15/07 ; G10L15/26 ; G10L17/04 ; G10L17/08 ; G10L17/24 ; H04M1/27

Abstract:
Utterances of at least two speakers in a speech signal may be distinguished and the associated speaker identified by use of diarization together with automatic speech recognition of identifying words and phrases commonly in the speech signal. The diarization process clusters turns of the conversation while recognized special form phrases and entity names identify the speakers. A trained probabilistic model deduces which entity name(s) correspond to the clusters.
Public/Granted literature
- US20240212688A1 SPEAKER RECOGNITION IN THE CALL CENTER Public/Granted day:2024-06-27
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