A controller is configured to obtain first image data from a camera associated with a ticket machine; transmit the first image data to an application server; receive, from the application server, a first command for the ticket machine; cause the ticket machine to provide, based on the first command, a ticket having a scratching area; cause a robotic scratching device to scratch, or remove an opaque substance from, the scratching area of the ticket in accordance with a scratching command; and obtain second image data including an image of the scratching area of the ticket while the robotic scratching device scratches the scratching area.