Invention Grant
- Patent Title: Building bots from raw logs and computing coverage of business logic graph
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Application No.: US18064230Application Date: 2022-12-09
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Publication No.: US12248755B2Publication Date: 2025-03-11
- Inventor: Joseph Lange , Henry Scott Dlhopolsky , Vladimir Vuskovic
- Applicant: Google LLC
- Applicant Address: US CA Mountain View
- Assignee: Google LLC
- Current Assignee: Google LLC
- Current Assignee Address: US CA Mountain View
- Agency: Honigman LLP
- Agent Brett A. Krueger
- Main IPC: G06N20/00
- IPC: G06N20/00 ; G06F40/20 ; G06F40/30 ; G06F40/35 ; G06N3/08 ; G06Q30/02

Abstract:
A method for dynamically generating training data for a model includes receiving a transcript corresponding to a conversation between a customer and an agent, the transcript comprising a customer input and an agent input. The method includes receiving a logic model including a plurality of responses, each response of the plurality of responses representing a potential reply to the customer input. The method further includes selecting, based on the agent input, a response from the plurality of responses of the logic model. The method includes determining that a similarity score between the selected response and the agent input satisfies a similarity threshold, and, based on determining that the similarity score between the selected response and the agent input satisfies the similarity threshold, training a machine learning model using the customer input and the selected response.
Public/Granted literature
- US20240193372A1 Building Bots from Raw Logs and Computing Coverage of Business Logic Graph Public/Granted day:2024-06-13
Information query