Disclosed embodiments may include a queue management system. The system may receive one or more utterances comprising a customer intent from a user device, determine a first queue from a plurality of queues in which to place the user based on the user intent, and receive first urgency data comprising battery indication data from the user device. The system may then determine, using a machine learning model, a first dynamic priority score for the user based on the user intent and the first urgency data including battery indication data associated with the user device. Based on the first dynamic priority score for the user, the system may assign an initial user-specific position within the first queue to the user that differs from a default initial position in the first queue. Based on updated urgency data, the system may dynamically update the user's position to a second user-specific position.