发明申请
- 专利标题: System and method for providing remote access to telecommunications services
- 专利标题(中): 用于远程访问电信服务的系统和方法
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申请号: US11064092申请日: 2005-02-24
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公开(公告)号: US20050141500A1公开(公告)日: 2005-06-30
- 发明人: Anil Bhandari , Xiaolian Bi , Jeffrey Brandt , Christine Hartman , Alexander Huang , Jeffrey Johnson , James Miller , Stephen Mueller , Jeffrey Scruggs
- 申请人: Anil Bhandari , Xiaolian Bi , Jeffrey Brandt , Christine Hartman , Alexander Huang , Jeffrey Johnson , James Miller , Stephen Mueller , Jeffrey Scruggs
- 申请人地址: US TX Austin
- 专利权人: SBC Technology Resources, Inc.
- 当前专利权人: SBC Technology Resources, Inc.
- 当前专利权人地址: US TX Austin
- 主分类号: H04M1/247
- IPC分类号: H04M1/247 ; H04M1/57 ; H04M3/38 ; H04M3/42 ; H04M3/48 ; H04M15/06 ; H04L12/56
摘要:
A system and method are provided for reviewing and updating a subscriber's telecommunications services using a graphical user interface via multiple data networks. A data message is received at an intelligent peripheral from the graphical user interface via at least one of the data networks. The data message indicates a subscriber's desired update to a selected service. The data message is converted into a protocol compatible with a service control point. The converted data message is identical to a data message that the intelligent peripheral would create if the subscriber had entered the desired update via an interactive voice response system. The converted data message is transmitted to the service control point, which updates the service in accordance with the subscriber's update. Thus, the service is updated substantially contemporaneously with the request. Moreover, the subscriber retains the ability to update and review service data via the interactive voice response.