发明申请
- 专利标题： Routing call failures in a location-based services system
- 专利标题（中）： 在基于位置的服务系统中路由呼叫失败
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申请号： US10133118申请日： 2002-04-26
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公开(公告)号： US20050221812A9公开(公告)日： 2005-10-06
- 发明人: Michael Gailey , Eric Portman , Chad Holmes , Michael Burgiss , Angela Smith
- 申请人： Michael Gailey , Eric Portman , Chad Holmes , Michael Burgiss , Angela Smith
- 主分类号： G06F17/30
- IPC分类号： G06F17/30 ; G06Q10/00 ; G06Q30/00 ; G10L13/00 ; G10L15/00 ; G10L15/08 ; G10L15/10 ; G10L15/18 ; G10L15/26 ; G10L15/28 ; G10L19/00 ; H04L29/08 ; H04M3/42 ; H04M3/493 ; H04W4/02 ; H04W76/02 ; H04Q7/20
摘要：
A method and system for routing call failures in a location-based services system. A remote terminal is connected to a location-based services system and is used to generate a voice-based tailored request for information. The voice-based tailored request for information is interpreted with a voice recognition application and a natural language processing application. If the voice recognition application or the natural language processing application fail to determine the meaning of the tailored request for information to a predetermined level of accuracy then the remote terminal is routed to a call center.
公开/授权文献
- US07412260B2 Routing call failures in a location-based services system 公开/授权日：2008-08-12
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