Invention Application
- Patent Title: Resource selection based on skills and availability in a telecommunications system
- Patent Title (中): 基于电信系统技能和可用性的资源选择
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Application No.: US10947046Application Date: 2004-09-22
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Publication No.: US20060064338A1Publication Date: 2006-03-23
- Inventor: Lynne Brotman , Anjum Khan , Michael Sammon , Doree Seligmann
- Applicant: Lynne Brotman , Anjum Khan , Michael Sammon , Doree Seligmann
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Technology Corp.
- Current Assignee: Avaya Technology Corp.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06F9/46
- IPC: G06F9/46

Abstract:
A method is disclosed that enables a user to determine which resources are both skills-qualified and available to perform a specified task, without some of the costs, disadvantages, and limitations of techniques in the prior art. The illustrative embodiment of the present invention is based on the recognition that the consideration of various conditions of availability, in addition to the consideration of the skills present, affects the outcome of identifying the resources that can and will perform a task. In other words, the illustrative embodiment of the present invention enables a user to determine which resources can perform one or more tasks, based on the criteria of: (i) a skills requirement, (ii) a geographic requirement, and (iii) a time requirement.
Information query