发明申请
- 专利标题： Method, system, and apparatus for providing customer product support for a software program based upon states of program execution instability
- 专利标题（中）： 用于基于程序执行不稳定状态为软件程序提供客户产品支持的方法，系统和装置
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申请号： US10955421申请日： 2004-09-30
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公开(公告)号： US20060070037A1公开(公告)日： 2006-03-30
- 发明人: Benjamin Canning , Christopher White , Aaron Erlandson , Thomas Coon , Eric LeVine , Steven Greenberg
- 申请人： Benjamin Canning , Christopher White , Aaron Erlandson , Thomas Coon , Eric LeVine , Steven Greenberg
- 申请人地址： US WA Redmond
- 专利权人： Microsoft Corporation
- 当前专利权人： Microsoft Corporation
- 当前专利权人地址： US WA Redmond
- 主分类号： G06F9/44
- IPC分类号： G06F9/44
摘要：
A method and apparatus are provided for providing custom product support for a computer program based on levels of execution instability. The execution of a software program is monitored over a period of time to determine the execution stability of the program. Based upon the monitoring and upon one or more threshold levels of instability, the execution stability of the program is categorized. Based upon the categorization, custom program support may be provided for a user of the computer system executing the program. For instance, based on the categorization free or reduced fee product support may be provided.