发明申请
- 专利标题： System and method for measurement of call deflection
- 专利标题（中）： 呼叫偏转测量的系统和方法
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申请号： US10920719申请日： 2004-12-13
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公开(公告)号： US20060126808A1公开(公告)日： 2006-06-15
- 发明人: Lona Dallessandro , Adam Klein , Marc Sullivan , Wesley McAfee , Charles Scott , Donn Wilburn , Olivia Gomez , Shatadru Chowdhury , Alvin Daluyaya , Sreenivas Konduru , Lidiya Demicheva
- 申请人： Lona Dallessandro , Adam Klein , Marc Sullivan , Wesley McAfee , Charles Scott , Donn Wilburn , Olivia Gomez , Shatadru Chowdhury , Alvin Daluyaya , Sreenivas Konduru , Lidiya Demicheva
- 专利权人： SBC Knowledge Ventures, L.P.
- 当前专利权人： SBC Knowledge Ventures, L.P.
- 主分类号： H04M15/00
- IPC分类号： H04M15/00
摘要：
The disclosure is directed to a method of providing computer assisted user support to a computer user. The method includes collecting customer identification information for a user of a computer assisted user support tool. The method further includes collecting trouble report information in response to use of the computer assisted user support tool. The trouble report information is associated with a particular class of reportable trouble items. In addition, the method includes comparing the customer identification information and the trouble report information to a data log of a customer support call center.
信息查询
