发明申请
US20060143116A1 Business analytics strategy transaction reporter method and system
审中-公开
业务分析策略交易记者方法和系统
- 专利标题： Business analytics strategy transaction reporter method and system
- 专利标题（中）： 业务分析策略交易记者方法和系统
-
申请号： US11022742申请日： 2004-12-27
-
公开(公告)号： US20060143116A1公开(公告)日： 2006-06-29
- 发明人: Roger Sumner , Anthony Dezonno
- 申请人： Roger Sumner , Anthony Dezonno
- 主分类号： G06Q40/00
- IPC分类号： G06Q40/00 ; G06Q99/00 ; G06Q20/00
摘要：
A business method and system is provided for reporting routing transactions using business strategy and tactics information. In one embodiment, a contact center evaluator, a routing rules engine and a business rules evaluator are provided. Information may be input into the contact center evaluator from a contact center and to the business rules evaluator from a business system. Further, a routing engine is provided and reports are generated based on business information and decisions made for routing a call or transaction.
信息查询
