A method and system for remotely isolating faults in computer network devices coupled to a computer network. A plurality of first computer units are coupled to the computer network. The plurality of first computer units are located on a user side of the computer network. A plurality of second computer units are coupled to the computer network. The plurality of second computer units are located on a service provider side of the network. One of the plurality of second computer units is designated to provide computing services to one of the plurality of first computer units. One of the plurality of first computer units experiencing a fault communicating with its designated second computer unit uses another of the plurality of first computer units as a proxy computer unit to remotely isolate the fault.