发明申请
US20060233311A1 Method and system for processing fault alarms and trouble tickets in a managed network services system
有权
在管理网络服务系统中处理故障报警和故障单的方法和系统
- 专利标题： Method and system for processing fault alarms and trouble tickets in a managed network services system
- 专利标题（中）： 在管理网络服务系统中处理故障报警和故障单的方法和系统
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申请号： US11317882申请日： 2005-12-23
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公开(公告)号： US20060233311A1公开(公告)日： 2006-10-19
- 发明人: Frank Adams , Sanjiv Damle , Richard Drescher , Joshua Morris , Michael Smith , Stephen Smith , Jonathan Spieker , Christopher White
- 申请人： Frank Adams , Sanjiv Damle , Richard Drescher , Joshua Morris , Michael Smith , Stephen Smith , Jonathan Spieker , Christopher White
- 申请人地址： US VA Ashburn
- 专利权人： MCI, Inc.
- 当前专利权人： MCI, Inc.
- 当前专利权人地址： US VA Ashburn
- 主分类号： H04M1/24
- IPC分类号： H04M1/24
摘要：
An approach for supporting automated fault isolation and recovery is provided. An alarm indicative of a fault within a customer network is received. An event within a workflow is created in response to the alarm, wherein a new trouble ticket is generated as part of the workflow. Communication with a trouble management system is performed to correlate the alarm with an existing trouble ticket. The new trouble ticket is associated with the existing trouble ticket.
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