发明申请
- 专利标题: Asynchronous event handling for video streams in interactive voice response systems
- 专利标题(中): 交互式语音应答系统中视频流的异步事件处理
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申请号: US11188542申请日: 2005-07-25
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公开(公告)号: US20070036293A1公开(公告)日: 2007-02-15
- 发明人: George Erhart , Valentine Matula , David Skiba
- 申请人: George Erhart , Valentine Matula , David Skiba
- 申请人地址: US NJ Basking Ridge
- 专利权人: Avaya Technology Corp.
- 当前专利权人: Avaya Technology Corp.
- 当前专利权人地址: US NJ Basking Ridge
- 主分类号: H04M11/00
- IPC分类号: H04M11/00
摘要:
A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video stream. In particular, the illustrative embodiment overcomes two disadvantages of the prior art. First, the illustrative embodiment enables events to be generated and caught by a script of an IVR system at any time during a call. Second, the illustrative embodiment enables events to be handled in parallel with the execution of a script of the IVR system, thereby enabling the performing of actions response to a stream-related event without halting or interfering with other tasks of the IVR script.
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