发明申请
US20070071223A1 Method and system for handling a queued automatic call distributor call
有权
用于处理排队的自动呼叫分配器呼叫的方法和系统
- 专利标题： Method and system for handling a queued automatic call distributor call
- 专利标题（中）： 用于处理排队的自动呼叫分配器呼叫的方法和系统
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申请号： US11231598申请日： 2005-09-20
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公开(公告)号： US20070071223A1公开(公告)日： 2007-03-29
- 发明人: Johnny Lee , Fadi Jabbour , David Lee
- 申请人： Johnny Lee , Fadi Jabbour , David Lee
- 专利权人： Cisco Technology, Inc.
- 当前专利权人： Cisco Technology, Inc.
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; H04M5/00
摘要：
A method for handling a queued automatic call distributor call includes receiving a call from an endpoint of a caller over a first connection. The call comprises a request for service. The method includes connecting the call to an automatic call distributor through a second connection and determining that the call is queued. The method includes terminating the first connection with the caller and receiving an indicator to reestablish a connection with the caller. The method also includes reestablishing a connection with the caller.
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