发明申请
- 专利标题: Apparatus and method for addressing computer-related problems
- 专利标题(中): 解决计算机相关问题的装置和方法
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申请号: US11334717申请日: 2006-01-18
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公开(公告)号: US20070168457A1公开(公告)日: 2007-07-19
- 发明人: Juan Huerta , David Lubensky , Cheng Wu
- 申请人: Juan Huerta , David Lubensky , Cheng Wu
- 申请人地址: US NY Armonk
- 专利权人: International Business Machines Corporation
- 当前专利权人: International Business Machines Corporation
- 当前专利权人地址: US NY Armonk
- 主分类号: G06F15/16
- IPC分类号: G06F15/16
摘要:
Techniques are provided for addressing a problem pertaining to a computer of a user. In an exemplary method, the obtaining of a problem statement associated with the problem pertaining to the computer of the user is facilitated. This can be carried out via speech over a telephony connection. The establishment of a remote access connection between the computer of the user and a remote help desk application can also be facilitated. Furthermore, substantially parallel interaction with the user can be facilitated, via both the telephony connection and the remote access connection to the remote help desk application.
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