The present invention provides a hybrid call handling method and system. The method comprises navigating a plurality of received calls from a plurality of callers. The method further comprises monitoring a call health status for each of the plurality of the calls being navigated for entire call duration and notifying a bad call health status of the monitored call to a human agent for employing at least one rectification action. The call health status is determined by monitoring and measuring one or more call parameters. The invention provides for a system for call handling and navigation by an automated system with a human agent assisting the automated system for rectification of calls with bad call health status. Once the call with a bad health is transferred to the human agent, he assists the automated system either by directly communicating with the caller or by communicating using a machine interface.