A method for the enhancement of a call on-hold operation by the utilization of on-hold calling party feedback information, wherein the method comprises the steps of initiating a primary call from an operator of a communication device, receiving the primary call at a call center, and placing the primary call received at the call center from the communication device in a primary on-hold status state, and placing the on-hold received primary call in an incoming call queue at the call center. Further, the primary call is placed in a secondary on-hold status by the actions of the communication device in order for the communication device to receive a secondary call, the primary call's position in the call queue is maintained, and a response from the communication device is transmitted to the call center upon the call center's suspension of the on-hold status of the primary call.