The “identity authentication program” (IAP) creates a custom set of authentication questions in response to a user request to have a user password reset. The IAP accesses a record located in a data source containing information related to the user's recent computer activity and generates an authentication question and a corresponding answer based on the record. In order to reset a user password, the user must correctly answer a designated number of questions from the custom set of authentication questions. In a preferred embodiment, the IAP bases authentication questions on recent e-mail messages sent by the user. Because the questions are generated at the time of the user's request, the answers are unique and can not be memorized. Because the questions are based on recent activities of the user, the questions are hard to guess by an unauthorized person.