发明申请
US20080226058A1 SYSTEM AND METHOD FOR EXPEDITED RESOLUTION OF INQUIRIES FOR AN AUTOMATED AGENT
有权
用于自动化机构查询的自动解决方案的系统和方法
- 专利标题： SYSTEM AND METHOD FOR EXPEDITED RESOLUTION OF INQUIRIES FOR AN AUTOMATED AGENT
- 专利标题（中）： 用于自动化机构查询的自动解决方案的系统和方法
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申请号： US12132000申请日： 2008-06-03
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公开(公告)号： US20080226058A1公开(公告)日： 2008-09-18
- 发明人: Subrata K. Das , Ea-Ee Jan
- 申请人： Subrata K. Das , Ea-Ee Jan
- 主分类号： H04M3/00
- IPC分类号： H04M3/00 ; G10L15/00
摘要：
An automated agent system and method includes an action classifier which scores a representation of a portion of a user inquiry based on a knowledge bank. A comparing device compares a running score of the representation to a threshold to determine if enough information has been collected to respond early to the inquiry. An action mechanism provides an early response to the user prior to the user completing the inquiry if the threshold has been exceeded.
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