Invention Application
- Patent Title: SYSTEM FOR FACILITATING PROBLEM RESOLUTION
- Patent Title (中): 促进问题解决的系统
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Application No.: US12146951Application Date: 2008-06-26
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Publication No.: US20090013216A1Publication Date: 2009-01-08
- Inventor: Alexander Abrashkevich , Dmitri Abrashkevich , John H. Bailey , Sean Chen , James B. Cottingham , Michael Peter Etgen , Vijaya Ratnala , Frederick O.G. van Veen , Michael LaVerne Wamboldt , Mark Francis Wilding
- Applicant: Alexander Abrashkevich , Dmitri Abrashkevich , John H. Bailey , Sean Chen , James B. Cottingham , Michael Peter Etgen , Vijaya Ratnala , Frederick O.G. van Veen , Michael LaVerne Wamboldt , Mark Francis Wilding
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Main IPC: G06F11/07
- IPC: G06F11/07
Abstract:
Disclosed is a data processing system for facilitating problem resolution. The data processing system-implemented system includes a configuring module for configuring a system pathway that leads to a solution, and an associating module for associating a usage indicator with the symptom pathway, the usage indicator indicating a frequency in which the symptom pathway was previously implemented for successfully resolving previously experienced problems.
Public/Granted literature
- US07653610B2 System for facilitating problem resolution Public/Granted day:2010-01-26
Information query
