发明申请
US20090048853A1 PERMISSION BASED FIELD SERVICE MANAGEMENT SYSTEM 审中-公开
基于权限的现场服务管理系统

  • 专利标题: PERMISSION BASED FIELD SERVICE MANAGEMENT SYSTEM
  • 专利标题(中): 基于权限的现场服务管理系统
  • 申请号: US11837970
    申请日: 2007-08-13
  • 公开(公告)号: US20090048853A1
    公开(公告)日: 2009-02-19
  • 发明人: Jeffrey Hall
  • 申请人: Jeffrey Hall
  • 主分类号: G06Q99/00
  • IPC分类号: G06Q99/00
PERMISSION BASED FIELD SERVICE MANAGEMENT SYSTEM
摘要:
The embodiments of herein provide a permission based field service management system and method for field services using a permission slip. A technician allotted to perform a field service is authenticated by a client/server software system and provided with a work list. When the technician accepts a work list, a permission slip corresponding to a specific device is entered in a service key inserted by the technician into a client. Then the service key is removed and inserted into a specific device to execute a field service operation. After the completion of the field service operation, the permission slip is closed and a service log is created and stored on a service database. An auditing system accesses the service data to track and monitor the service operation.
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