A system stores a first permission parameter associated with a first user of a set of digital video recorders (DVRs) and at least a second permission parameter associated with a second user of the set. The second permission parameter defines a different level of permission for controlling the set than the first permission parameter. At least one server receives a first request to control the set from the first user and a second request to control the set from the second user. The set is controlled in accordance with: (i) the first request, based on the first permission parameter, and (ii) the second request, based on the second permission parameter. The controlling includes at least communicating with the set over a network. Techniques are also provided for directly obtaining information on a DVR in real time over a content network